Helpie FAQ

Got a Question?

  • Are your carers fully trained and insured?

    All our staff are trained to the national minimum standards. We always encourage staff to undertake personal development and attend the additional training courses we run. All Carers are fully insured for both personal and public liability, they are also fully DBS checked for your peace of mind.

  • Is home care right for you and your family?

    If you are happy living at home, and just need some extra help with things, and also don’t have any nursing requirements then home care might be right for you.

    If you are a family member who is struggling to provide the care yourself or concerned about residential care costs then home care might be a good solution for you.

  • What's the process to start care?

    Call and speak to one of our friendly team, who will discuss the process and outline our services. We will then visit you at home, where we will provide you with a no obligation assessment. Once agreed, we will setup your care package and introduce you to your Carers.

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