Above and beyond anything we could have hoped or even dreamt of. The dedication, integrity, genuine concern of staff is such a blessing as I am too far away to be able to care for Mum. Each member of staff displays a heart-warming interest in Mum, making her feel respected and valuable, which, with her medical issues, is so important for her emotional well-being. Communication between the agency and the family is speedy, efficient and informative, and any questions or concerns we have are promptly addressed. Even under the extreme pressure caused by the pandemic, the exemplary standard of care has been maintained, with each visit feeling like a visit from a helpful friend. Perhaps it is this that stands out the most… although this is a very professional agency, to Mum (and even to the family) it feels like friendship rather than a business.